I like that it allows me to organize my contacts in different ways, which is useful when you have so many people with whom you need to keep up-to date. It's easy enough for non techies to use too! Not much at this time but they are working hard towards adding more features/options. The interface can be improved by making some of their menus larger or having icons instead of text labels; however everything works well as far as we've used it thusfar. We're using pastperfect mostly to help usβ¦