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Prime Contact Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
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Description of Prime Contact

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

Reviews

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Type of review

Revainrating 5 out of 5

Highly recommended if you're after technical assistance for Genesee solutions

The team at primecontact are very knowledgeable about genesey products which makes them an ideal partner when looking to make any changes or upgrades to existing systems! They also have great insight into current industry trends that will ensure they keep up-to date as far as what's coming next from a technology perspective. I would highly recommend working with this firm - their services aren't expensive so it doesn't feel like too much outlay upfront but there really isn't anything i dislike…

Pros
  • Their knowledge is exceptional, our whole business has benefitted greatly through implementing new strategies/practices.
  • Our processes were streamlined & simplified allowing for more efficient work flow in general across all departments within my organisation
Cons
  • It is hard to say