The support team is very responsive to all my questions/issues I have had with it. Also, being able to run multiple sessions in parallel without having to restart the program each time was really helpful when we were trying to find an issue that was causing our performance issues. It's not as easy to use as other software out there (like Selenium).
You need people who are familiar with coding languages like Java or Python to be successful using this product. We used puretest while developing aβ¦