I like that it's cheap, easy to use for small companies with just a few servers/services, has great support (even after hours!). Easy setup, nice dashboards etc., very good price range compared to other similar products out there in market right now. Nothing really bad about this product from my side so far! If you don't have time or want your own expert opinion - go ahead and try their 14 day trial version of rapid spike. It will give you enough knowledge how they work & what are all featuresβ¦