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Re:amaze Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Customer Service, Customer Self-Service

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Description of Re:amaze

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

This chat application is great for internal/external employee communications

The ability of being able to communicate with customers in real time without having them leave their website or app makes this software very useful! It's also easy enough that even non-tech savvy users can use it effectively. I wish there was an easier way to access certain features from another computer though (i.e., desktop). We've been using re:amaze as our primary communication tool between employees and clients since we launched last year. Our sales team has used its video conferencing…

Pros
  • The ability to communicate live with clients and colleagues without having them leave their screen
Cons
  • The interface can be a bit confusing at times and the user interface can take some time to get used to

Revainrating 5 out of 5

Easy for everyone involved - especially those not tech savvy

I like that it's all in one place! We use this software with our website so we can see everything at once (website + sales). It also allows us to communicate via voice calls or video chats if needed. The only thing i dislike about re-amazetoo is there are no features available to customize messages more than what you get out of the box. You really have to be specific when trying to figure out how to word something. This product has helped my team tremendously by giving them an easy way to…

Pros
  • All communication tools customer support tickets & messaging
  • Automated responses for internal help desk questions/emails.
  • Chats / Voicemail integration
  • Integrated ecommerce site capabilities including live chat feature
Cons
  • Nothing here