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Saia Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Other Services, Third-Party Logistics

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Description of Saia

Saia offers customers a wide range of less-than-truckload, non-asset truckload, expedited and logistics services. With headquarters in Johns Creek, Georgia, Saia LTL Freight operates 169 terminals across 44 states and employs over 11,000 people nationwide. Saia LTL Freight has been recognized by the American Trucking Associations Safety Management Council for its outstanding safety record. For more information on Saia, Inc., visit saia.com.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Very responsive, always available and very helpful

I have used them as an agent twice now (once long term) with great success! They are willing to do anything that can be done to help us out from beginning to end without being pushy or having to ask too many questions! My last experience was about 6 months ago when they hired me on full time basis for one year. At the end of my first month there things started going south. Contractor refused to pay final invoice until we paid 2nd round invoice which is due today. It seems like it may go down…

Pros
  • Great team, very friendly
  • Always available no matter what day/time.
  • Very attentive staff
  • Knowledgeable in all aspects related our business needs
Cons
  • It is hard to say

Revainrating 5 out of 5

Superb Website Application With Excellent Customer Service

The best thing about this program is that it provides me with everything I need to run my business smoothly! There are so many features available within the software; from scheduling to invoicing, payment collection, etc. It's very user friendly and easy to use as well. If you're looking for a reliable platform to help manage your freight operations efficiently then look no further than Saia. They have saved us time and money while maintaining our high level of service. From collections to…

Pros
  • Easy access between different sections.
  • Able to easily switch around multiple users
  • Ability to make changes immediately in realtime
Cons
  • There are troubles

Revainrating 5 out of 5

Great for shipping heavy items overseas

I like that they have different levels to choose from (starting at $10/mile). They also offer flat rate boxes which are great if you don't want to deal with weight limits or other restrictions. It's easy to set up an account as well so it is very simple to use once there! Sometimes their system will crash but overall not too bad. The only thing about them is sometimes when your order gets stuck in between lanes it can be difficult to get someone out who knows what needs doing next to help…

Pros
  • Very helpful staff
  • Easy setup process for carriers, customers & brokers alike.
  • Great rates available depending upon volume purchased by brokerage firm
  • Good customer support team always willing tp work through issues
Cons
  • Will fit

Revainrating 5 out of 5

Great for tracking your shipments and making things simple

I like that we have an easy way to track our loads from pick up until drop off at their destination with no hassle! The customer service is great as well!! Nothing really bad about this program but if you want something different give it try because they do what there suppose too. We use them exclusively when transporting freight between all locations within my state (AZ). They make sure everything gets where needed without any issues or delays along route which helps us greatly since…

Pros
  • Great communication, quick response time for questions & concerns via text message in addition email reply back was fast also helpful staff always willing help out anytime
Cons
  • Empty