Description of SessionStack
SessionStack helps teams understand and improve the quality of their customer support thanks to co-browsing, session replay, error notifications, troubleshooting insights, analytics, and reporting tools. With SessionStack you can view, guide or take control of your customer’s screen. You can either watch live or replay the problems customers run into. You can share the support session with any team member for troubleshooting and debugging purposes. Valuable technical and user behavior information is readily available. You can create a collection of data that informs not only your support team but also your product and marketing teams.
SessionStack gives you the context you need to provide fast and personal assistance. It also cuts the back-and-forth, saves time, and delights your customers.
SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. It offers full control over privacy and security. SessionStack works on any web application framework, across all major browsers and it requires no client-side downloads. It can be used in the cloud or deployed locally.
