I like that when we have an issue with our pest control services it gets right back into my inbox so i can get things squared away very quickly! It's also nice how easy they make keeping track of all your contacts in one place. There isn't anything about this software that has me disappointed as far as what its capable off doing but if there were something then please let us know because now would be a great time to take advantage of their support team!! We use smartpests primarily during sales