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Status Lights Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Marketplace Apps

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Description of Status Lights

The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Great way for businesses and teams stay organized

I like that it will let me see who's in my office, which ones are out sick, etc., as well as how many people have access to each phone line/extension. It can be very useful when you're trying to find someone quickly during busy times or if they've been MIA from work! We also use this system with our dispatchers so we can check up-to-the minute what calls need attention before sending them back into service. There isn't anything really i dislike about status lights. They do exactly what they say

Pros
  • Easy for everyone across departmental lines.
  • Simple interface compared other similar software available today
Cons
  • Not the best