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Synaptum Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Marketplace Apps

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Description of Synaptum

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

Reviews

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Type of review

Revainrating 5 out of 5

Great experience using Synapses product and customer service has been top notch

I like how easy it is setup so that we can have our own survey template which makes things easier when creating new campaigns as well! We used this tool at my previous job where i worked in an call center department but now working here they use different software package for their team management system called Teamwork Software by Pega Systems Inc.. If you're looking into something similar then go ahead give them try because synapse looks great too!! Nothing yet just trying out everything…

Pros
  • User friendly
  • Easy integration with various platforms (eg; Salesforce, Zendesk)
  • Multiple campaign templates available.
  • Dashboard has all important information required
Cons
  • There are nuances