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Twerlo Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Twerlo

The love for technology and the desire to add value to people’s lives inspired the founding of TWERLO. This initiated the start of our journey to build rule-based, AI-based, intellectual conversational bots that add value to businesses by delivering great customer experience. Integrated to your existing customer support, we help your team to work faster and smarter by providing conversational AI that optimizes the workflow ensuring freedom to focus on what really matters to the customer. Our knowledge of technology, human psychology and language enabled us to create a real-life conversational experience between bots and humans, using NLP ( Natural Language processing) and other AI aspects. These technology solutions successfully help your company to dramatically lower costs and also provide better customer experience.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Very good platform - great alternative and affordable solution

I like how easy it is to use! It's very intuitive so you don't need any training at all once installed in your website or app. You can also create rules easily which makes managing multiple accounts much easier than with other platforms such as Chatfuel since we have many different clients using this tool across various industries (retailers). Sometimes when adding new customers they get stuck after clicking "add" but if their information does not match what already exists then there are no…

Pros
  • Easeful integration into websites & apps via HTML code injection.
Cons
  • Some little things

Revainrating 5 out of 5

Great services if customer support responds fast

I like how simple and easy it is to use. It doesn't have much functionality, or isn't very customizable at all. Their help section is terrible, not clear at all, and answers don't seem reliable at least from my experience with them. We used Twerlo in combination with Slack in order to create a bot which would send updates via slack whenever we had new posts in multiple channels. Very efficient for keeping us updated, and saves time on having notifications on other devices. I like how easy it is

Pros
  • It doesn't have much functionality, or isn't very customizable at all
Cons
  • Some cons