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Unit21 Review

6

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Governance, Risk and Compliance, Anti Money Laundering

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Description of Unit21

Unit21 provides a suite of applications: Transaction Monitoring, Case Management, and KYC, for companies to manage their risk and compliance. The platform is designed to empower non-technical teams to model complex logic.

Reviews

Global ratings 6
  • 5
    2
  • 4
    4
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great product for keeping all customer documents together and organized

I like that we can keep track with our customers (KYCs) in one place without having many different apps or platforms open at once; it's great! It would be nice if there was an option similar to "send" where you could send certain alerts/notifications directly instead of using emails as well - but this isn't something specific about unit 21 so not sure why they wouldn't consider adding such functionality. We've been able to streamline processes which has helped us improve efficiency within our…

Pros
  • Easy UI
  • User friendly features for both clients &amp staff alike
  • Flexibility when updating client information, etc.
  • Great support from team members whenever questions arise :)
Cons
  • Sometimes hard time finding answers through live chat.
  • Not all fields are available during Kyc process

Revainrating 5 out of 5

High quality services for document management

It's easy to use and navigate through the interface. I like that it has been built with security in mind from the beginning, as well as privacy considerations. Sometimes it could be faster at processing requests when you are trying to upload documents/files. But this isn't an issue too often, unless your request takes longer than usual to process. We have used several other providers previously but none were able to provide us with such high level of service. This was the first time we…

Pros
  • Great support team which is responsive 24 hours7 days per week!Great quality assurance very professional approach towards customers' issuesVery fast turnaround times for customer inquiriesFully automated document storage systemComprehensive compliance reportingService provided without any additional cost if no credit check requiredA wide variety services included within one monthly feeSophisticated risk analysis toolsEasy navigation; both web based user experience or native iOS appMobile access availableNo need anymore about backup copies
Cons
  • I will keep silent

Revainrating 4 out of 5

One stop shop - Data Integration & Enterprise Cloud Solution

It's very easy to use without any technical knowledge required by users or developers alike. They have also implemented integration with many 3rd party systems like Quickbooks Online etc which makes it easier than ever before when integrating data from different sources into single place in cloud. I can't think what else one could ask about this product! Their support team was always available even if you were working late hours at night time. Nothing as such but sometimes they would be little…

Pros
  • Easy UI, no need much tech skills.
  • Integration capabilities between various services is good too
  • Salesforce CRM / SAP ERP/QuickBooks online & others.etc..to mention just couple examples :)
Cons
  • No real complaints yet apart form usual bug fixes

Revainrating 4 out of 5

Great product for keeping all customer documents together and organized

I like that we can keep track with our customers (KYCs) in one place without having many different apps or platforms open at once; it's great! It would be nice if there was an option similar to "send" where you could send certain alerts/notifications directly instead of using emails as well - but this isn't something specific about unit 21 so not sure why they wouldn't consider adding such functionality. We've been able to streamline processes which has helped us improve efficiency within our…

Pros
  • Easy UI
  • User friendly features for both clients &amp staff alike
  • Flexibility when updating client information, etc.
  • Great support from team members whenever questions arise :)
Cons
  • Sometimes hard time finding answers through live chat.
  • Not all fields are available during Kyc process

Revainrating 5 out of 5

High quality services for document management

It's easy to use and navigate through the interface. I like that it has been built with security in mind from the beginning, as well as privacy considerations. Sometimes it could be faster at processing requests when you are trying to upload documents/files. But this isn't an issue too often, unless your request takes longer than usual to process. We have used several other providers previously but none were able to provide us with such high level of service. This was the first time we…

Pros
  • Great support team which is responsive 24 hours7 days per week!Great quality assurance very professional approach towards customers' issuesVery fast turnaround times for customer inquiriesFully automated document storage systemComprehensive compliance reportingService provided without any additional cost if no credit check requiredA wide variety services included within one monthly feeSophisticated risk analysis toolsEasy navigation; both web based user experience or native iOS appMobile access availableNo need anymore about backup copies
Cons
  • I will keep silent

Revainrating 4 out of 5

One stop shop - Data Integration & Enterprise Cloud Solution

It's very easy to use without any technical knowledge required by users or developers alike. They have also implemented integration with many 3rd party systems like Quickbooks Online etc which makes it easier than ever before when integrating data from different sources into single place in cloud. I can't think what else one could ask about this product! Their support team was always available even if you were working late hours at night time. Nothing as such but sometimes they would be little…

Pros
  • Easy UI, no need much tech skills.
  • Integration capabilities between various services is good too
  • Salesforce CRM / SAP ERP/QuickBooks online & others.etc..to mention just couple examples :)
Cons
  • No real complaints yet apart form usual bug fixes