I like how easy it is to manage my account, which makes me feel more comfortable with them as an organization. There's nothing really bad about this program! It does exactly what you would expect from any other tool of its kind - view your emails, send messages back & forth between yourself or others, etc. You can also create groups for various purposes such as marketing campaigns, communication within teams/groups (or subcommittees), internal communications, team updates, event planning, etc.,