The ease of use, flexibility to customize for our needs, ability to integrate with other systems (SAP, Salesforce), robustness in terms of reliability, availability, scalability, etc.
It's not perfect but it does its job very well! We have been able to create workflows that are flexible enough to meet all our business requirements while being easy enough for users to understand and implement themselves. This has resulted in great customer service levels as we can now provide support without…