I like that it has an easy to use interface, can be used by anyone who knows how computers operate (even if they don't know much about manufacturing), doesn’t require special training or certification from VAMC/VASA etc., gives you access 24 hours per day 7 days / week 365 days year even when not at your physical location which makes life easier than having someone physically there all time; also saves money over hiring full staff! Nothing as such but sometimes some information may get lost…