The ease in which I can setup calls, conference rooms etc is great!The ability for me as an admin user (as opposed to being able to do it via my phone) makes sense when you are at your desk or away from home but still want access to all aspects of call centre operations - so much easier than having 2 computers/phones with different passwords / login details!! There's nothing really i dislike about this product other then maybe some minor UI issues here & there? But these things get ironed outโฆ