The support is excellent! I have been using their shared servers for years now, so I am used it how they operate. You can always rely on them if you need help with your setup or configuration of any kind. They are very responsive in general which makes me feel like an important customer as well. Their prices are good too and they offer some great deals. It would be nice though if there were more resources available when it comes to security measures.
There's not much out there about this. So…