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Xiamen Service Cloud Information Technology Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Professional Services, Implementation Services

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Description of Xiamen Service Cloud Information Technology

Xiamen Service Cloud Information Technology Co., Ltd. (brand "Safe Dog") is a provider of cloud security services and solutions in China.

Reviews

Global ratings 1
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  • 4
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Type of review

Revainrating 4 out of 5

Excellent Product - Fantastic Support

I like that they keep adding new features to their platform so it's always changing. It makes things hard for me when working with them because there are some times where all my requests get lost somewhere between being put into progress, getting approved or even created by support team members if not escalated up through managers/supervisors as well! In general it works okay but sometimes issues do come forward which need immediate attention. The amount of time taken from issue creation until…

Pros
  • I like that support team members are well trained and have excellent experience within their own departments which makes them well trained and able to provide excellent support
Cons
  • It can take some time and I would like to be able to better time my requests such as when I have a support team issue