This hat is lovely! It's well made, stitching inside is very good, the felt material is soft and of good quality. In person, it looks just as stylish as it appears in the photos. As for the packaging, it comes secured in plastic wrap along with another thick plastic insert/protector that maintains the shape of the hat. There's no worry that the hat would ever get crumpled, in fact, I would even save the thick plastic piece that came inside to keep the shape. My only disappointment is that the haSee full review