I have very long wavy thick hair. I took Eufora’s on-line “Hair Quiz” to make sure I got the right products. Based on Eufora’s hair to product match results, I purchased those products directly from Eufora, not a third party. So, for those of you who have bought it on-line, it may not be the seller’s fault, it might be Eufora’s responsibility. When I received the products from Eufora, I washed and conditioned my hair with warm water and used the Eufora products per directions. In just a feSee full review