Security is one of the most important aspects of the Kraken day, being top priority avoiding security failures that allows the fund-raising. This platform keeps a lot of the funds of your users stored in cold wallets. They're only kept online the funds that were impractical for negotiations. The platform also offers authentication of two factors, a master key and a blockade of global settings to increase the safety of your account. Besides, this company also uses the latest technologies to monitor access, deposits and withdrawals.
The Kraken as well as most of the cryptomoedas negotiating platforms, has also had some problems dealing with elevated number of new users. This company has an extensive aid center, which covers everything from the account check to the negotiation. In most cases, you'll find the answers you need there. In case you don't find your answer there, you can always send a ticket to the support team. Unfortunately, there's still no chat to contact the support team. There are heights where the client support is slower, it could take days to answer.