The best thing about cloud engagement is its integration with other platforms like Salesforce Marketing Suite to create one-stop shop for all our digital needs! It's also easy enough that even non technical people can understand how it works (and troubleshoot).
I wish there were more templates out in market so we don't have as much customization work when creating new accounts or reports; however this could be solved by adding additional account managers/designers who are able to add those missing features into their template library faster than you guys would ever get them done yourself!! Great tool if your looking at building an omnichannel strategy but want everything integrated together from lead scoring through sales funnel management via reporting etc - otherwise look elsewhere. Lead generation & prospecting using multiple channels including phone calls / emails along wgtn CRM data collection across different business units within my organization.