I like that they are very knowledgeable of both digital media as well social networks for our business' target market area - especially Facebook! They have helped us with many issues such has optimizing landing pages to getting more organic traffic from search engines or other channels (such an Instagram). There isn't much at this point we dislike about their service but when you want quality work done it's worth asking questions so make sure what your looking ffor will be met by them before finalizing any services/contracts. We use BSA mainly because not only do they know how each platform works inside out; there customer support team goes above & beyond making things happen fast once contacted.