I like how easy this product made integration with our team chat platform Slack (which we use daily). The customer support was also very helpful in getting us setup! As of now there are no downsides as far as using Layers goes but if you have questions feel free reach out through your account rep or contact@layerhq directly via email/phone call they will be happy help get things set up properly!! If used correctly layers does provide some nice benefits when integrating into slack such as being able to send messages from within an internal application without having everyone log onto another service which would require all parties involved access each other's accounts etc..
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