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France, Paris
1 Level
738 Review
38 Karma

Review on Xiyalai by David Barit

Revainrating 1 out of 5

Xiyalai's Quality Falls Not Up to Par with Expectations

As someone who enjoys cycling and the great outdoors, I am always looking for trustworthy and high-quality products that will enable me to get the most out of the time I spend participating in these activities. Given Xiyalai's reputation as a go-to destination for sports and outdoor enthusiasts, I was excited to test their products when I came across their online store. Xiyalai's online store is where I first encountered the brand. However, the results I got from using their products were not up to par with what I had hoped for. To begin, the variety of products available is not nearly as comprehensive as was advertised. Although they do sell cycling goggles and glasses, I discovered that the selection was quite restricted, and a significant number of the products were not accessible for purchase. In addition, the products I bought did not live up to my expectations in terms of their level of quality. I was disappointed to find that the lenses of the cycling spectacles did not provide the level of clarity that I had anticipated, and I found that the frames were both flimsy and uncomfortable to wear on my face. In addition, the ordering procedure did not turn out to be as simple as I had anticipated it to be. The website was sluggish and difficult to navigate, and it was challenging for me to locate the items that I was looking for. In addition to this, the dispatch was not done in a timely manner, and the products were delivered later than anticipated. To make matters even more difficult, when I tried to voice my concerns to Xiyalai's customer support, I discovered that they were unresponsive and unable to assist me in any way. They gave the impression of having no interest in addressing my problems, and as a result, I was left feeling angry and let down. In conclusion, my experience with Xiyalai's products and services did not live up to the standards that I had set for them. In my experience, the quality of their products and the level of customer service left much to be desired, despite the fact that they may be a popular destination for people who enjoy athletics and the outdoors. In the future, I plan to purchase my cycling apparel and my outdoor gear from a different retailer.

Pros
  • Website that is straightforward to use, allowing for quick and simple ordering.
Cons
  • Website that is slow and complicated.