I like how easy it was to use for my organization (employer). It's simple but also very customizable if you need additional features such as customizing forms or adding new fields/options etc.. The customer service team at premier inc are fantastic! They have been extremely helpful with any questions we've had since implementing this system in our facility!! There isn't anything that i dislike about using Prime when working within your workplace environment; however there may be things outside their control so make sure they're able provide support before purchasing these types services from them otherwise its not worth buying into what could potentially become another headache down-the road after implementation :) We were looking specifically towards collecting patient feedback related issues which helps us improve overall experience /patient satisfaction through better communication between patients & staff members.