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Review on πŸ“Ά EnGenius EWS377AP WiFi 6 AX3600 4x4 Multi-Gigabit Access Point, 2.5Gbps Port, OFDMA, MU-MIMO, PoE+, WPA3, 1GB RAM, License-Free Management Tools (Power Adapter Not Included) by Mark Bearden

Revainrating 4 out of 5

Terrible product and support!

Outstanding performance. if you can ever make it work. I'm in IT so I know what I'm doing. I have installed other brands and models of very similar products. but NEVER had this level of complexity. I called EnGenius support. was #2, then #1 in the reply queue. the phone rang a million times, then I got the message "The person you are trying to contact is not available" <click>. Then I tried emailing them which as stated on their website is available. I received an automated reply for following the link. Went to the link. created an account, submitted a bug fix ticket. 48 hours later I received a written reply that did not answer my very detailed problem. Answered with a more detailed description of the problem and my need. MORE than another 48 hours have now passed (4 days since the problem started). Still no answer. Returned both blocks. Purchased Netgear WAX610. Both installed in 20 minutes. Did.

Pros
  • Well built
Cons
  • Appearance