update: turtlebeach great seller. They did the right thing by giving us options. #1 send the headset back for a real "new" headset or #2 send us the OEM plates that should be on the side. Since the headset looks decent (I really couldn't tell it was used) we went with option #2. Rating changed from 2 to 5 stars for product and seller support. I have the Xbox Elite pro2 set (white) and liked it so much I bought the PC version from Atlas (almost the same headset). However, to my dismay, they came up with this gaudy advertisement for earpads. At first I thought they were stickers but turned out to be ear cup covers. I now have a headset with free Mountain Dew ads while streaming. Very sticky seller. Would rather support Turtle Beach, but it seems Turtle Beach would prefer that I support Diabetes.
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