I like that it is very user friendly (it's not overwhelming) when creating an account as well as managing your site once you have created one! It can get quite confusing sometimes if there are too many options open/available but this could just mean more people use VWT than others so perhaps they need some help getting started? The support team has been great - always available via chat option which makes things easier especially during peak hours of working days :) We manage our clients' websites using their accounts through vwt platform allowing us access from anywhere around Australia without needing them physically present within office premises!!