The support team are very helpful in getting you to understand what we need from them as well how they can help us achieve our goals. They have helped with many of my projects over time so I would say that it's been great working with first logic since day one. There really isn't anything bad about this product or any other products by their side either! We've used several different systems throughout the years but none like FIRSTLOGIC DATACENTER which has made all data entry much easier than ever before.