I like how it allows me access from anywhere in my house or office without having to download any apps! It's also easy for our employees who are not tech savvy with computers at all!! The only thing i dislike about this program so far has been some of their templates when creating new forms/emails etc but nothing major just minor nitpicks which can be easily fixed by them if they want too (which we have asked). We use repeat returns mostly because its simple & quick way to send out emails as well as create automated email campaigns using pre-written messages within seconds instead of hours/days spent writing each one individually ourselves manually through outlook / gmail ect..