I like that we are able to use our existing tools to manage AWS usage. The ability to be able to see all of our services and how they are performing helps tremendously. It would be nice if we could customize some of the dashboards. We are also looking into using the API instead of the console. For us, it's been great so far. We have not experienced anything negative with this service. If you're looking for an easy way to monitor your AWS resources, this is a good option. We have been able to easily set up alerts if there is any downtime or abnormal activity. This gives us the peace of mind knowing that we will be notified immediately should something go wrong.