Just starting to splash water. Make sure the connection was tight and still leaking from the top of the device. When I turn the dial to drinking water, it squirts out with great force. I am very disappointed in Britta. I read the reviews before buying and saw that other people had this problem too, but just thought it was rare given the brand. I know this sometimes happens with products. I won't be returning because I don't anticipate the increase in Covid cases. I really needed this to work, now I have no money and no filtered water. Garbage!
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