The ability to communicate with my client in real time, which is great because they're all over the country! It's also nice that I can have access to them anytime of day or night via email when needed for support questions/concerns etc. Sometimes it would be easier if there was an option to view more than just one page at a time - but overall this has been very useful so far!! This software allows me as a freelancer not only get paid faster but make sure everything runs smoothly by being able to keep track easily of where things stand right now (website traffic ect.).