The product is very user friendly with great features like scheduling of appointments etc., it has helped us save time by doing all our paperwork online which saves paper as well! It's not perfect but I have seen some improvement since we started using this software so far no complaints about anything yet!! We are saving money because now there isn't any need anymore to print out appointment forms or send them via email instead everything can be done through hylacare from anywhere at anytime without having your office closed.