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Sweden, Stockholm
1 Level
715 Review
37 Karma

Review on YOURLITE by Jim Escobedo

Revainrating 1 out of 5

A Very Disappointing Experience with YOURLITE Due to Their Subpar Products and Unsatisfactory Level of Customer Service

My most recent buying experience at YOURLITE, an online retailer that specializes in tools, home renovation, kitchen and bath fittings, and bathroom fixtures, was less than satisfying. I was underwhelmed by both the quality of their products and the quality of the customer support they provided, despite the outstanding appearance of their assortment at first sight. To begin, I was disappointed to see that the things I had purchased from YOURLITE were of a poor quality. In spite of their assurances that the products they sell are of a superior quality, I discovered that the fittings I bought for my bathroom were of poor construction and did not last very long at all. The longevity of these products, in addition to their overall poor quality, was a huge source of frustration for me. In addition to that, I did not appreciate the customer support that they provided. It was challenging for the employees of the company to provide me with straightforward responses to the inquiries I had concerning the things I was contemplating buying. When I had a problem with one of my orders, it was a hassle to get the issue handled in a timely manner. I was frustrated. Unfortunately, the low quality of YOURLITE's products and the subpar level of care they provide to their customers are what set them apart from their rivals. I would not advise anyone looking for dependable and high-quality home improvement or fixture products to shop at this store because they do not carry any of those items.

Pros
  • designs that are both stylish and functional, with careful attention paid to the details.
Cons
  • Insufficient quantities of some brands or goods are currently available.