Review on Cuisinart CWO 50 086279096395 Cordless Opener by William Bradford

I bought this product because I trust CuisineArt. The instructions are very simple. The first time I used it, I followed the instructions by placing a corkscrew on a wine bottle and pressing the down button to pop the cork out of the bottle. This part was easy. However, after removing the cork from the bottle, I pressed the 'open' button to release the cork from the corkscrew and the cork just twisted and twirled. I had to remove the cork manually with pliers. I gave it a second chance using a corkscrew on another bottle. The same thing happened. I am returning this product and ordering another one hoping the first one received is just defective. Again, I trust CuisineArt, which is why I'm asking for a replacement.