I can use my mobile device anywhere at anytime without worrying about losing or breaking an inventory item in case someone loses them!! It's very convenient once you train employees how best utilize this software for managing employee time! Customer support isn't bad but could be better sometimes! Sometimes they don’t respond when contacted via email within few hours after submitting ticket; however if we contact over phone then our issue gets resolved quickly. If not using Mobile devices one cannot update information manually unless connected online so there are times i need additional help from another coworker (that may require disconnecting from current task). My store uses blue folder daily during morning closing shift which allows managers view all open items before starting new tasks along those days & I like how easy it is to use and navigate. There are plenty of options for customization. It can be very slow when you try to open or close it, which seems to happen more often than not. There is also a learning curve when using the system. If you are familiar with Outlook this will be just another tool in your toolbox. The ability to track everything from assets to invoices. This helps me keep my books in line.