I like that it helps me stay organized with all of my different accounts in one place! It's very easy for customers or employees who are new at their job (or even veterans) since there is not much information needed when you first sign up as an agent/rep - just enter contact info & click "go". The only thing i dislike about this program would be if they could make more features available so we can use them during our shifts instead having us go into another app which isn't always possible depending where someone works etc.. If anyone has any questions please feel free ask away!! This software allows reps working out side jobs such car washing ect have everything under 1 roof allowing faster access than going back& forth between apps-also great feature being able save photos directly onto rep shift account making reports easier too!