When inserting a new cyan cartridge, the printer gave an error message that the cartridge was defective. Tried to install multiple times with the same error message. As the printer would not work with the new (and faulty) cartridge installed I ended up putting the old cartridge back in only for the printer to work, albeit with poor quality as the installed cyan cartridge was empty. To make matters worse, I bought the cartridge before I needed it. When I finally tried to insert the cyan cartridge I had purchased, the window for returning a defective product closed just a few days before. moral of the story. If you bought it, we recommend installing it immediately, before the return window closes.
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