I love these travel mugs! A set of four is a great deal. I read the reviews before buying and can say this mug actually holds 20 ounces when filled to the top, it has a small air hole in the lid so no problem sipping drinks without a straw, the lid doesn't crack out if something happens - something warm inside, it's definitely airtight when the slider in the lid is closed and there's no problem putting the lid on the cup. With common sense you should have opened the slide in the lid. All straws were in perfect condition, not bent. Keeps my hot drinks hot and cold drinks cold for hours! It is a keeper and I am very happy with this purchase.
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