The biggest benefit is all of my contact information as well as project details are in one place. This makes it easy for me to access when I need more info or have questions about projects going forward. It's also very helpful with keeping track of time spent working on various tasks since everything can be tracked through this software. There isn't much you dislike but some things could use improvement like having better user interface design options (the layout sometimes looks outdated). Also there needs to be an easier way to add new contacts/projects without using excel files which would make life simpler! As a Project Manager at work we rely heavily on our ability to keep tabs on what each member has been assigned and where they stand within their deliverables so this tool allows us do just that while giving them feedback if needed.