I originally received this product used and left a negative review without using it. Someone returned an item and the Amazon warehouse did not inspect it before sending it back. Their customer service team contacted me fairly quickly and apologized for this error and offered to send me a new one. I just tried it for the first time and am very impressed. I found the wax roller method very easy. This product kept my wax at a good consistency and temperature. It was the first time I didn't burn myself with soft wax.
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