Easy to use for collecting debts from difficult accounts which have been paid off by other companies or not given enough time by collection agency's previous employees who were fired / left before completing work/task of debt collector.
There are no major complaints since it has helped me collect several types of non payment accounts over the last 4 years - good product overall! I do believe that they could provide more training materials about using this service including tips / tricks if needed (which is quite minor). Our department used this particular software to help us improve turnaround times for payments made by small businesses & organizations across Canada.