There is not much I dislike about this platform at all! Every little thing seems like an improvement over the last release of my software - so it's hard for me to list something that isn't working perfectly yet but when there IS an issue with their service they are quick to respond and fix things right away. In fact, we had a slight glitch which was fixed in just a few hours by them, without having us sign anything or pay anything!! That level of customer service cannot be beat. If you are looking for someone who listens and cares more than anyone else and treats your clientele like family then do yourself a favor and contact them today! They treat everyone with respect, care, and professionalism! We have been using XOTELIA for almost 10 years now and haven't seen one bad apple out of our entire portfolio. The best part? Our commissions never waver and.