I purchased this product March 2021. I immediately charged one of the batteries to test my first purchase of this product. It worked well, certainly much improved over the old Ni Cad DeWalts that were on there death bed. I thought I would just wait until the funeral and then charge up the other Energup. And that where things went wrong. I fully understand that that battery was a full year out of replacement. I also understand that it was never used and would not charged past 10.5 volts. So their offer was a 5% refund. I responded that it would not even cover the tax. The next offer was over the top. 10%. I responded by letting them know that another manufacturer offers a full year of "From the date of purchase, 30 days return policy, 12 months product quality service." I'm letting you know the same. Shop it.!
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