I really wanted to like this product but it didn't live up to my expectations from Sennheiser.1. The earbuds didn't seal my ears completely. I've tried all of the other headphones that came with it, but they leave a hole so there's no noise-cancellation. I have to move them around and constantly adjust their position so they sit in my ear, which creates a decent seal. These are the only headphones that have had this problem. I've tried Sennheiser Momentum, Anker Liberty, Nuraphones, Shure 215, Anker SoundSlim and many others. None of the above gave me such problems.2. There is a known manufacturing defect that causes the headphones to keep saying "lost connection" when I'm on a call. You can imagine how annoying it is when you try to eavesdrop on someone else's conversation, but all you hear is "lost connection". The statement is much louder than the person speaking on the phone.
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