I ordered this item despite some concerns based on other reviews. Of course, the item I received was 11 inches tall, not 15 inches. I contacted Revain support as this was a direct order from them and was assured it was a mistake and they would send me a replacement which was indeed 15 inches. Less than 24 hours later I had my second item which was again 11 inches tall. They of course allow returns on both items but I am disappointed that this seems to be an ongoing problem and it would be nice if they just fixed the issue and updated the item listing to the exact sizes. While I find the customer service and returns process in general to be pretty easy, no one really wants to do this and would rather get the right item first time.
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