I like it for its simplicity of use with different versions from Windows 7 all way up until windows 10 (which we are currently using).
It's great how easy you have access as well if there was any trouble or question regarding something in their system they were able understand very easily through customer support center which really helped us out alot! Nothing so far but everything seems pretty good about this software!! We used kbase vsa remote monitoring tool mainly because our customers demanded some kind of security feature when accessing remotely via internet browser since most people don't trust websites anymore due lack off cyber attacks & viruses etc..