I love that it allows me to create my own templates for each of my clients. It also makes it easy to keep track of every client's status at any given time. There are some things I would like to see improved in the software. For example, I’d like to be able to have more than one template open at once so that I can work with multiple projects at once. This has been very helpful for me as I am working with a large number of different companies and clients. I use this tool to send out invoices and follow up with clients after they pay their bills.